We offer FREE shipping on all items in store to the USA, Canada and the UK. For items with Standard Free Shipping, transit time is between 10-20 days usually. For Expedited Free Shopping, transit time is between 2-5 days usually. In stock items are shipped within 1-2 business days. Some pre-colored virgin hair requires a processing/handling time of 5-7 business days and some synthetic products require a processing handling time of 3-7 business days. Transit times do not include processing/handling time. We offer Express Shipping via DHL Worldwide or UPS (3-7 working days) to all countries and Fedex (2-4 working days) to some countries including USA, Canada & UK. Shipping costs are based on package weight and are reflected at checkout.
Customs Duties & Importation
Some countries may charge customs duties and importation fees. You will need to check with the customs department in your country to find out what charges may be incurred when importing merchandise. You are solely responsible for all importation fees, brokerage fees, customs duties and tariffs which may be charged to you by your local customs department. Please note that items may be delayed by your local customs department and our transit times do not include these possible delays. Our transit times will only cover from the time your order leaves our warehouse to the time the order reaches your country.
Note: Every country has different customs rules and regulations. Check with your local customs department when it comes to importing human hair products as we are not responsible for items which are held or seized by your local customs department.
You are free to cancel your order once it has not already been shipped out. Once orders are shipped, it is impossible to intercept them. For customized items, order cannot be cancelled if the production of the item has already started. The production time for customized items starts sometimes the same day, depending on what day and time you place your order so cancelling these items may not be possible sometimes.
For situations where your order has already been shipped out:
Once the order arrives, you will need to initiate a return using our easy returns process to avoid delays with your refund. To initiate this process, email us at email@example.com. View our Returns & Exchanges section for more information.
For general questions please contact us and we will get back to you within 24 hours (1 Business Day). For a faster response, send us a message via Whatsapp at 1-866-721-4814.