Hair Returns & Exchange Policies
Easy Hassle Free Returns & Exchanges
Hair are hygiene products and we take our customers' safety and wellness very seriously. There are multiple checks of items before they leave the factory to ensure quality and accuracy. We issue refunds only if in a very rare case, we ship you the wrong item, or if there is a product defect. In these cases, we will issue you a full refund of the purchase price once we receive the returned goods.
Items can only be returned when authorized and we will supply the return address based on your location which is most convenient for you. If you live in the USA, items can be returned to our shipping agent in the USA. If you live in Canada, items can be returned to our shipping agent in Canada. If you live in another country other than the USA or Canada, returns can be accepted by either the USA or Canada shipping agents.
Refunds are completed usually within 5-10 calendar days after we receive your return since it needs to be inspected once it arrives. Requests for returns and exchanges are accepted within 24 hours of your order being delivered. Returns must be shipped back to us within 3 days of delivery to be accepted. Proof of return shipping date will be required. Merchandise and packaging must not be damaged or dismantled. Merchandise must not be worn, repackaged, unraveled or rearranged from its original form, washed, colored, have hair product applied or in any way be damaged or tampered with. We cannot accept items which have in any way been used, tampered with or worn. If on inspection the item has been tampered with, we will return to sender and a refund will not be issued.
To initiate your return or exchange request, just give us the relevant information to start the process. We will be more than happy to get your request processed as quickly as possible. Just click on the Pink "Need Help" button at the bottom left of the screen on any page of our website.
We will not accept refund requests sent through our general email [email protected] They must be sent through the Pink "Need Help" button to be redirected to the correct department.
Supply us with:
1. Your Order Number
2. Your Full Name
3. The address where the order was shipped
4. The reason for your request with picture of the item you received
Once we receive your request we will contact you with information on how to proceed with your return.
Refund Policy Terms:
Refund Policy Seller Pays Return Shipping Costs Photo Proof Required Exchange Available Communication Dislike/Unsuitable Not Accepted Not Applicable Not Accepted Not Applicable Change Style/Color Not Accepted Not Accepted Not Accepted Not Applicable Wrong item Shipped YES YES YES Contact us Within 24 Hours Product Defect YES YES YES Contact us Within 24 Hours Artificial Reason Not Accepted Not Accepted Not Accepted Not Applicable
It is highly recommended that you choose a shipment option which includes tracking as NubianPrincessHairShop.com will not be responsible for lost or stolen merchandise during the returns shipment process. Please submit the tracking number by replying to the instruction email we would have sent to you. To avoid delays when processing your return, we need this tracking number sooner than later.
If for any reason buyer refuses package from courier, all fees incurred from doing so will be deducted from any refunded amounts. These include return fees plus any additional restocking fees which are incurred from the unexpected return and any other expenses as a result. These fees vary by product, shipping method and original destination and are determined once the refused shipment is received and inspected.
Can I just return my order without initiating the returns process as specified above?
No. In order for your return to be accepted, you must initiate the process by messaging us using the Pink "Need Help" button on any page of our website with your name, the address order was shipped to and order number. We will then contact you with the necessary shipment information for your return. Keep in mind that your merchandise may need to be returned to a different location than where it was originally shipped from, so initiating your return/exchange is crucial so that your returned package is successfully received.
When will I receive my refund?
Once we receive the return and the merchandise has been inspected with confirmation of no tampering, a refund will be issued usually within 5-10 calendar days. However, you may not see it reflected right away as some financial institutions take a few days to process refunds. If you do not see your refund reflected within 7 days after we process it, contact us immediately by clicking on the Pink "Need Help" button on any page of our website, so that we can resolve the issue as soon as possible. If you made your payment using Paypal, your refund should be reflected immediately once we have completed the process.
When will my replacement (exchange) order be shipped out?
Your replacement (exchange) order will be shipped out once we receive the returned merchandise. After the returned order has been inspected and there is confirmation of no tampering, any difference in price which is less will be refunded to you and any difference which is higher must be paid by you before we ship out the replacement order. We will of course notify you of any differences via email prior to shipping to ensure that we are in agreeance before sending out the replacement order.
For queries which are not related to returns or exchanges, please contact us by clicking on the Pink "Need Help" button on any page of our website. We are here to answer your questions with a guaranteed response time of 24 hours (1 Business Day excluding holiday times) or less. Thank you for your patronage!