Hair Returns & Exchange Policies
Easy Hassle Free Returns & Exchanges
The good news is that we do not charge restocking fees. Receive your refund in 1-2 business days after we receive your return. We are always pleased to accommodate your returns and exchanges. Requests for returns and exchanges are accepted within 24 hours of you receiving your order. Merchandise and packaging must not be damaged or dismantled. Merchandise must not be worn, repackaged, unraveled or rearranged from its original form, washed, colored or in any way damaged or tampered with. For our customers' health and safety, we cannot accept items which have in any way been used or worn.
Just initiate your return or exchange request by giving us the relevant information to start the process. We will be more than happy to get your request processed as quickly as possible. Just email us at firstname.lastname@example.org. Supply us with:
1. Your Order Number
2. Your Full Name
3. The address where the order was shipped
4. The reason for your request
Once we receive your request we will contact you with information on how to proceed based on your location.
**Please do not return items without the proper authorization or we will not be able to accept them.
**Custom colored hair and wigs are non-returnable.**
Who pays the shipping for my return?
Refund Policy Buyer Pays Return Shipping Cost Seller Pays Return Shipping Costs Photo Proof Required Exchange Available Communication Dislike/Unsuitable YES Contact us Within 24 Hours Change Style/Color YES Contact us Within 24 Hours Wrong item Shipped YES YES YES Contact us Within 24 Hours Quality Problem YES YES YES Contact us Within 24 Hours Artificial Reason NO NO NO Unacceptable
It is highly recommended that you choose a shipment option which includes tracking as NubianPrincessHairShop.com will not be responsible for lost or stolen merchandise during the returns shipment process. Please email the tracking number to email@example.com so that we can avoid delays when processing your return.
Can I just return my order without initiating the returns process as specified above?
No. In order for your return to be accepted, you must initiate the process by sending us an email at firstname.lastname@example.org with your name, the address order was shipped to and order number. We will then contact you with the necessary shipment information for your return. Keep in mind that your merchandise may need to be returned to a different location than where it was originally shipped from, so initiating your return/exchange is crucial so that your return package does not arrive at the incorrect warehouse.
When will I receive my refund?
Once we receive the return and the merchandise has been inspected with confirmation of no tampering, a refund will be issued within 1-2 business days. However, you may not see it reflected right away as some financial institutions take a few days to process refunds. If you do not see your refund reflected within 7 days after we process it, contact us immediately at email@example.com, so that we can resolve the issue as soon as possible. If you made your payment using Paypal, your refund should be reflected immediately once we have completed the process.
When will my replacement (exchange) order be shipped out?
Your replacement (exchange) order will be shipped out once we receive the returned merchandise. After the returned order has been inspected and there is confirmation of no tampering, any difference in price which is less will be refunded to you and any difference which is higher must be paid by you before we ship out the replacement order. We will of course notify you of any differences via email prior to shipping to ensure that we are in agreeance before sending out the replacement order.
For queries which are not related to returns or exchanges, please contact us at firstname.lastname@example.org or visit our contact us page. We are here to answer your questions with a guaranteed response time of 24 hours (1 Business Day) or less. Thank you for your patronage!